Privacy Policy

We understand and share your concern about privacy. We assure you that NeatBackyardStuff.com respects your privacy.  The information we collect is only to process your order.  We will not e-mail you in the future unhless you have given us your consent.  We will not pass your e-mail address or any other details to any other company.

Your credit card is secure through a PayPal merchant account.  You may pay with your credit card without setting up a PayPal account. Once you get to the checkout page by select: If you do not currently have a PaypPal account Click Here.  You will be prompted to enter your credit card information from there.

Return Policy

Customer satisfaction is our top priority.  If you are not satisfied with your purchase, you may return new, unused, and resalable items within 10 days of delivery for an exchange or refund.  Should there be a reason for returning merchandise other than for a manufacturer's defect, a restocking fee of 15% may apply.  A Return Authorization must be obtained for all returns.  The invoice number with dte must be provided when requesting a Return Authorization.  No returns will be accepted without prior authorization.Items should be returned in their original packaging.  If the return is a result of our error, we will pay the return shipping costs. 

Restocking Fees

Should there be a reason for returning merchandise other than for a manufacturer's defect, a restocking fee of 15% may apply.  A Return Authorization must be obtained for all returns.  The invoice number with date must be provided when requesting a Return Authorization.  No returns will be accepted without prior authorization.

1.  Any returns not in the original packaging will be charged a 15% restocking fee.        2.  A 15% restocking fee may apply to all orders that have been droduced and cancelled before invoicing.       3.  Merchandise returned due to errors in ordering are subject to a 15% restocking fee.

Damaged/Returned Merchandise

Claims or authorization for pick ups for damaged or defective merchandise must be made within 7 to 10 days from date of delivery or date of receiving merchandise.  We will repair, replace, or provide replacement parts to correct defects or damages.  Claims or pick up requests for damages or defects on shipped orders may require a photo along with the original invoice information.  Claims for freight damages must be noted on freight documents (Bill of Lading) upon delivery, otherwise claims will not be processed by the freight carrier.  If a concealed damage is found upon opening the boxes, all boxes must be kept and the freight company notified immediately.  We are not responsible for damages incurred that have not been identified and documented upon receipt and inspection of merchandise.

Packaging/Handling/Shipping

All products are packaged carefully to reduce damages that may occur during shipping and handling.  When a carrier signs a bill of lading covering a shipment receipt is given that it is complete and in good condition.  We do not recommend using shipping services such as UPS, FedEx, DHL or similar companies that may not be familiar with handling large items such as furniture when returning these items.  If you choose to utilize such services, it is your responsibility to ensure that the packaging meets the shipping standards as the package was received.